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    Sprout Frequently Asked Questions:


    About Sprout

    Contact Sprout

    Sprout Merchandise

    Managing Your Account

    Games and Videos

    Send to Sprout

    Birthdays at Sprout

    Closed Captioning



    What is Sprout?

    • Sprout, the 24-hour preschool TV Network, inspires families to take part in the possibilities that exist every single day by creating experiences and fun, meaningful content to help families learn, develop, be and grow together.

    How can I get Sprout in my home?

    • Sprout is available on both cable and satellite television in many areas across the country.  You can also find certain episodes from your favorite shows online here at! Not sure if you have the Sprout channel? Click on the “Find Your Channel” button above to find out!



    Parents can contact us here.



    We invite you to take a look at the merchandise we are offering in our Sprout Shop! Here is the link to order Sprout products,



    What are the benefits of registering?

    • Membership is completely free.  Registration at is for parents and legal guardians, it is not for children. members can participate in several unique features of our website, including:
    • Sending & Sharing - You can upload photos, videos, and artwork that your Sproutlet created. We may put them on TV!  You can also submit a special greeting.
    • Personalized Games - Your Sproutlets can star in their own games! Just upload a photo, and your child becomes part of the game play. Dance along with the hosts of The Sunny Side Up Show in the Barnyard Boogie Game!
    • Special Birthday Wishes - We love to celebrate birthdays! Submit a greeting - we may put it on TV! Plus, we'll send a birthday email to wish your child a happy, happy birthday!
    • Sprout Newsletter - You can subscribe to our monthly newsletter, full of new features and events to share with your Sproutlets.

    How do I change my password?

    • To change your password, visit and sign in to “Parent Login.”  Click the "My Account" link at the top of any page then click "Edit" next to "Login Details." Within the account management section, click the "My Profile" tab. You will be prompted to update your login info. Click "Save" to change your password.

    How do I cancel my account?

    • We're sorry to hear you're leaving! To cancel your account, please call 1-8-SPROUT-411.



    Why won't games play on my computer?

    • Games on require the latest version of Flash to run, which can be downloaded for free here:
    • Flash:
    • Please note that games may take several minutes to load for users connecting via a dial-up modem.
    • If you're still having difficulties running our games after installing the latest version of Flash, please contact your authorized computer technical support representative for assistance.



    What is Send to Sprout?

    • Did you ever wonder where the wonderful family photos and children's artwork you see on Sprout come from? From families like yours! We have many ways you and your child can get involved. Submit your photos and artwork to The Sunny Side Up Show or photos of your preschooler making Sprout crafts or recipes to We Made This - it may even be shown on Sprout TV! For more details visit Send to Sprout.

    What can I share?

    • Users at can share pictures of kids, birthday wishes, recipes, crafts and more. We accept digital photos or scans of artwork. We especially love photos of your Sproutlet making crafts and recipes that you find here on!

    How do I create a picture to share?

    • Pictures taken with a digital camera or smart phone will be perfect to upload. Just make sure the file size doesn't exceed 5MB. You can check the file size by right-clicking on the file name and checking Properties. If the file size is too big, use a program like Microsoft Paint, Microsoft Office Picture Manager, or iPhoto to reduce the image size and resave it.
    • Images must be saved in either JPG, GIF, or PNG format. To be shown on TV, images must be at least 600×800 (800×600 if landscape). Check the resolution in your camera or phone's settings.

    Are there any restrictions?

    • Please make sure your pictures don't include images of non-Sprout copyrighted material or material that other users might find offensive. We urge you to use common sense when uploading pictures of your children. For example, don't include any images that might help someone identify where you and your children live. For more details please review our Terms of Use.

    Do I have to be a registered user to share a picture?

    • Yes, but registration for is free. Just click the “Parent Login" link at the top of any page and follow the instructions.

    Where do I upload a picture?

    • To upload a picture, visit our Send to Sprout page. You must first be registered and logged into to upload.

    Is there an upload size limit?

    • Yes, pictures may not exceed 5MB. You can check the file size by right-clicking on the file name and checking Properties. If the file size is too big, use a program like Microsoft Paint, Microsoft Office Picture Manager, or iPhoto to reduce the image size and resave it.



    Send a birthday wish to Sprout!  Here are some helpful tips:

    • We accept wishes within 1 week (7 days) of your child's birthday.
    • You must have a account to submit a wish.
    • Visit the birthdays section of for details.

    Tune in!

    • Watch the Sunny Side Up Show weekdays at 9 AM EST on your child's birthday and you may see your wish on TV!



    Sprout is pleased to offer closed captioning on long-form content and certain other content that it makes available on television and online via websites and apps on mobile devices. To report an issue or concern regarding closed captioning on Sprout programs viewed on television or online, please contact us at or 1-866-787-6228.


    To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

    • Your name, address, telephone number and email address
    • Your preferred method of contact (phone or email)
    • The name of the program with the captioning issue
    • A brief description of the captioning issue, including the date and time you experienced the problem
    • If you are watching on television, please provide the name of your pay TV provider
    • If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using


    If you wish to submit a written complaint, please send it to:


    Margaret Tobey

    Vice President, Regulatory Affairs


    300 New Jersey Avenue, NW Suite 700

    Washington, DC 20001