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    FAQ

    Frequently Asked Questions:

     

    About Universal Kids

    What is Universal Kids?

    Is Sprout on TV going away?

    How else can I watch Sprout shows?

    What kind of shows will be on Universal Kids after 6pm?

    About Sprout

    Contact Sprout

    Sprout Merchandise

    Managing Your Account

    Games and Videos

    Send to Sprout

    Birthdays at Sprout

    Closed Captioning

     

     

    ABOUT UNIVERSAL KIDS

    What is Universal Kids?

     On September 9th 2017, Sprout Channel will become Universal Kids with expanded programing that reaches kids ages 2-12 and their families. 

    Is Sprout on TV going away?

     Sprout is not going away.  Sprout programming will air on the Universal Kids network from 3am-6pm daily.  That’s 15 hours a day of Sprout preschool shows!  You can check out the latest Sprout show schedule here and follow us on Facebook and Instagram for the latest Sprout news.

    How else can I watch Sprout shows?

    Sprout will continue to be there for our families 24/7  with SproutOnline.com, Sprout On Demand, the Sprout Playground app and other Sprout apps, plus on our official Sprout YouTube channel.

    What kind of shows will be on Universal Kids after 6pm? 

    We love that we can now grow up with our audience! The Sprout preschool programming block on Universal Kids ends at 6pm each day.  Afterwards, the Universal Kids channel will feature an exciting mix of programming including DreamWorks animated series, kids unscripted shows, and live action scripted originals—and so much more.  You can learn more about these shows on UniversalKids.com.

     

    ABOUT SPROUT:

    What is Sprout?

    • Sprout, our preschool TV Network, inspires families to take part in the possibilities that exist every single day by creating experiences and fun, meaningful content to help families learn, develop, be and grow together.

    How can I get Sprout in my home?

    • Sprout is available on both cable and satellite television in many areas across the country.  You can also find certain episodes from your favorite shows online here at Sproutonline.com! Not sure if you have the Sprout channel? Click on the “Find Your Channel” button above to find out!

     

    CONTACT SPROUT:

    Parents can contact us here.

     

    SPROUT MERCHANDISE:

    We invite you to take a look at the merchandise we are offering in our Sprout Shop! Here is the link to order Sprout products, http://shopsprout.com.

     

    MANAGING YOUR ACCOUNT:

    What are the benefits of registering?

    • Membership is completely free.  Registration at SproutOnline.com is for parents and legal guardians, it is not for children. SproutOnline.com members can participate in several unique features of our website, including:
    • Send To Sprout - You can upload photos, videos, and artwork that your child created. We may feature them on TV during Sprout House, our morning show block weekdays at 9AM ET.
    • Online Games - Your Sproutlets can play fun, educational games on desktop and mobile devices. Engage, learn and play with your favorite Sprout characters with quality entertainment and fun!
    • Birthday Parade - We love to celebrate birthdays at Sprout! Submit your child's photo to our Birthday Parade - we may feature it on TV! 
    • Sprout Newsletter - You can subscribe to our monthly newsletter, full of new features and events to share with your Sproutlets.

    How do I change my password?

    • To change your password, visit SproutOnline.com and sign in to “Parent Login.”  Click the "My Account" link at the top of any page then click "Edit" next to "Login Details." Within the account management section, click the "My Profile" tab. You will be prompted to update your login info. Click "Save" to change your password.

    How do I cancel my account?

    • We're sorry to hear you're leaving! To cancel your account, please call 1-8-SPROUT-411 or email Support@SproutOnline.com.

     

    GAMES AND VIDEOS:

    Why won't Sproutonline.com games play on my computer?

    • Games on SproutOnline.com require the latest version of Flash to run, which can be downloaded for free here:
    • Flash: http://www.macromedia.com/go/getflashplayer/
    • Please note that SproutOnline.com games may take several minutes to load for users connecting via a dial-up modem.
    • If you're still having difficulties running our games after installing the latest version of Flash, please contact your authorized computer technical support representative for assistance.

     

    SEND TO SPROUT:

    What is Send to Sprout?

    • Did you ever wonder where the wonderful family photos and children's artwork you see on Sprout come from? From families like yours! We have many ways you and your child can get involved. Submit your photos and videos to the Sprout House and it could be shown on Sprout! For more details visit Send to Sprout.

    What can I share?

    • Users at SproutOnline.com can share pictures of kids, birthday wishes, recipes, crafts and more. We accept digital photos or scans of artwork. We especially love photos of your Sproutlet making crafts and recipes that you find here on SproutOnline.com!

    How do I create a picture to share?

    • Pictures taken with a digital camera or smart phone will be perfect to upload. Just make sure the file size doesn't exceed 5MB. You can check the file size by right-clicking on the file name and checking Properties. If the file size is too big, use a program like Microsoft Paint, Microsoft Office Picture Manager, or iPhoto to reduce the image size and resave it.
    • Images must be saved in either JPG, GIF, or PNG format. To be shown on TV, images must be at least 600×800 (800×600 if landscape). Check the resolution in your camera or phone's settings.

    Are there any restrictions?

    • Please make sure your pictures don't include images of non-Sprout copyrighted material or material that other users might find offensive. We urge you to use common sense when uploading pictures of your children. For example, don't include any images that might help someone identify where you and your children live. For more details please review our Terms of Use.

    Do I have to be a registered user to share a picture?

    • Yes, but registration for SproutOnline.com is free. Just click the “Parent Login" link at the top of any page and follow the instructions.

    Where do I upload a picture?

    • To upload a picture, visit our Send to Sprout page. You must first be registered and logged into SproutOnline.com to upload.

    Is there an upload size limit?

    • Yes, pictures may not exceed 5MB. You can check the file size by right-clicking on the file name and checking Properties. If the file size is too big, use a program like Microsoft Paint, Microsoft Office Picture Manager, or iPhoto to reduce the image size and resave it.

     

    BIRTHDAYS AT SPROUT:

    Send a birthday wish to Sprout!  Here are some helpful tips:

    • We accept wishes within 3 weeks of your child's birthday.
    • You must have a SproutOnline.com parent account to submit your child into the Birthday Parade.
    • Visit the Birthday Parade section of SproutOnline.com for details.

    Tune in!

    • Watch Sprout House weekday mornings at 9AM EST on your child's birthday and you may see your child on TV!

     

    CLOSED CAPTIONING:

    Sprout is pleased to offer closed captioning on long-form content and certain other content that it makes available on television and online via websites and apps on mobile devices. To report an issue or concern regarding closed captioning on Sprout programs viewed on television or online, please contact us at affiliate.operations@nbcuni.com or 1-866-787-6228.

     

    To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

    • Your name, address, telephone number and email address
    • Your preferred method of contact (phone or email)
    • The name of the program with the captioning issue
    • A brief description of the captioning issue, including the date and time you experienced the problem
    • If you are watching on television, please provide the name of your pay TV provider
    • If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using

     

    If you wish to submit a written complaint, please send it to:

     

    Margaret Tobey

    Vice President, Regulatory Affairs

    NBCUniversal

    300 New Jersey Avenue, NW Suite 700

    Washington, DC 20001