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    Sprout Frequently Asked Questions:

    -About Sprout

    -Contact Sprout

    -Sprout Merchandise

    -Managing your Account

    -Games and Videos

    -Send to Sprout

    -Birthdays at Sprout

    -Closed Captioning

     

     

    ABOUT SPROUT:

    What is Sprout?

    • Sprout, the 24-hour preschool TV Network, inspires families to take part in the possibilities that exist every single day by creating experiences and fun, meaningful content to help families learn, develop, be and grow together.

    How can I get Sprout in my home?

    • Sprout is available on both cable and satellite television in many areas across the country.  You can also find certain episodes from your favorite shows online here at Sproutonline.com! Not sure if you have the Sprout channel? Click on the “Find Your Channel” button above to find out!

     

     

    CONTACT SPROUT:

    Parents can contact us by mail or phone at:

    Sprout
    PO Box 1450
    Blue Bell, PA 19422
    1-8-SPROUT-411
    (1-877-768-8411)

     

     

    SPROUT MERCHANDISE:

    We invite you to take a look at the merchandise we are offering in our Sprout Shop! Here is the link to order Sprout products, http://shopsprout.com.

     

     

    MANAGING YOUR ACCOUNT:

    What are the benefits of registering?

    • Membership is completely free.  Registration at SproutOnline.com is for parents and legal guardians, it is not for children. SproutOnline.com members can participate in several unique features of our website, including:
    • Sending & Sharing - You can upload photos, videos, and artwork that your Sproutlet created. We may put them on TV!  You can also mail a special birthday card or submit a greeting.
    • Personalized Games - Your Sproutlets can star in their own games! Just upload a photo, and your child becomes part of the game play. Dance along with the hosts of The Sunny Side Up Show in the Barnyard Boogie Game!
    • Special Birthday Wishes - We love to celebrate birthdays! Mail a card or submit a greeting - we may put it on TV! Plus, we'll send a birthday email to wish your child a happy, happy birthday!
    • Sprout Newsletter - You can subscribe to our monthly newsletter, full of new features and events to share with your Sproutlets.

    How do I change my password?

    • To change your password, visit SproutOnline.com and sign in to “Parent Login.”  Click the "My Account" link at the top of any page then click "Edit" next to "Login Details." Within the account management section, click the "My Profile" tab. You will be prompted to update your login info. Click "Save" to change your password.

    How do I cancel my account?

    • We're sorry to hear you're leaving! To cancel your account, please call 1-8-SPROUT-411.

     

    GAMES and VIDEOS:

    Why won't Sproutonline.com games play on my computer?

    • Games on SproutOnline.com require the latest version of Flash to run, which can be downloaded for free here:
    • Flash: http://www.macromedia.com/go/getflashplayer/
    • Please note that SproutOnline.com games may take several minutes to load for users connecting via a dial-up modem.
    • If you're still having difficulties running our games after installing the latest version of Flash, please contact your authorized computer technical support representative for assistance.

     

    SEND TO SPROUT:

    What is Send to Sprout?

    • Did you ever wonder where the wonderful family photos and children's artwork you see on Sprout come from? From families like yours! We have many ways you and your child can get involved. Submit your photos and artwork to The Sunny Side Up Show or photos of your preschooler making Sprout crafts or recipes to We Made This - it may even be shown on Sprout TV! For more details visit Send to Sprout.

    What can I share?

    • Users at SproutOnline.com can share pictures of kids, birthday cards, recipes, crafts and more. We accept digital photos or scans of artwork. We especially love photos of your Sproutlet making crafts and recipes that you find here on SproutOnline.com!

    How do I create a picture to share?

    • Pictures taken with a digital camera or smart phone will be perfect to upload. Just make sure the file size doesn't exceed 5MB. You can check the file size by right-clicking on the file name and checking Properties. If the file size is too big, use a program like Microsoft Paint, Microsoft Office Picture Manager, or iPhoto to reduce the image size and resave it.
    • Images must be saved in either JPG, GIF, or PNG format. To be shown on TV, images must be at least 600×800 (800×600 if landscape). Check the resolution in your camera or phone's settings.

    Are there any restrictions?

    • Please make sure your pictures don't include images of non-Sprout copyrighted material or material that other users might find offensive. We urge you to use common sense when uploading pictures of your children. For example, don't include any images that might help someone identify where you and your children live. For more details please review our Terms of Use.

    Do I have to be a registered user to share a picture?

    • Yes, but registration for SproutOnline.com is free. Just click the “Parent Login" link at the top of any page and follow the instructions.

    Where do I upload a picture?

    • To upload a picture, visit our Send to Sprout page. You must first be registered and logged into SproutOnline.com to upload.

    Is there an upload size limit?

    • Yes, pictures may not exceed 5MB. You can check the file size by right-clicking on the file name and checking Properties. If the file size is too big, use a program like Microsoft Paint, Microsoft Office Picture Manager, or iPhoto to reduce the image size and resave it.

     

    BIRTHDAY'S AT SPROUT:

    How do I submit a birthday card to Sprout?

    • The card must be homemade, for your child (ages 2-6*), and feature your family's favorite Sprout character(s).**Please note that Sprout does consider cards from families with special needs children who are under the age of 12. Please indicate on the "Entrant Release Form" if your older child has special needs.

    Make your homemade card.  Here are some helpful tips:

    • We accept cards for children up to age 6. We also accept cards for children with special needs up to age 12.
    •  Cards should feature a photo of your child along with their first name. Please do not include their last name or address anywhere on the card.
    •  Cards should feature your child's favorite Sprout characters.
    •  Try to avoid white, orange and pink paper as well as light-colored or very thin markers because they do not show up very well on TV.

    Get a Release Form via e-mail:

    • You must have an account to get the release form.
    • Visit the birthdays section of SproutOnline.com for details.

    Mail in your homemade card and signed release form:

    • You must include the signed release form with your birthday card. Entries are accepted by mail only. Please mail cards to:

              Sprout

     

              PO Box 1450

     

              Blue Bell, PA 19422

     

              1-8-SPROUT-411

     

              (1-877-768-8411)

     

    Tune in!

     

    • Watch the Sunny Side Up Show and The Good Night Show on your child's birthday and you may see your card on TV!

     

     

    CLOSED CAPTIONING:

     

    Sprout is pleased to offer closed captioning on long-form content and certain other content that it makes available on television and online via websites and apps on mobile devices. To report an issue or concern regarding closed captioning on Sprout programs viewed on television or online, please contact us at affiliate.operations@nbcuni.com or 1-866-787-6228.

    * * * * * *

    To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

     

    • Your name, address, telephone number and email address
    • Your preferred method of contact (phone or email)
    • The name of the program with the captioning issue
    • A brief description of the captioning issue, including the date and time you experienced the problem
    • If you are watching on television, please provide the name of your pay TV provider
    • If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using

     

    If you wish to submit a written complaint, please send it to:

     

    Margaret Tobey

     

    Vice President, Regulatory Affairs

     

    NBCUniversal

     

    300 New Jersey Avenue, NW Suite 700

     

    Washington, DC 20001